Shipping policy
Shipping Policy
Last updated: 28 August 2026
This Shipping Policy explains the processing, delivery, and shipping conditions for orders placed through GrillNova.
Shipping Destinations
We currently deliver exclusively to addresses within the United Kingdom.
Shipping Costs
We provide FREE Standard Shipping on every UK order.
Shipping cost: £0.00
Minimum order value: None
No standard shipping charge will be added at checkout.
Order Cut-Off Time
Our daily order cut-off time is 2:00 PM, based on the Europe/London time zone.
Orders placed after the cut-off time, during weekends, or on UK public holidays will begin processing on the next business day.
Processing and Handling Time
Orders are processed within 1–3 business days, Monday to Friday, after payment has been successfully authorised.
Transit Time
After dispatch, estimated transit time is 4–9 business days, Monday to Friday.
Total Estimated Delivery Time
The total estimated delivery time is approximately 5–12 business days:
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Processing: 1–3 business days
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Transit: 4–9 business days
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Total: 5–12 business days
Delivery dates are estimates and may occasionally be affected by severe weather, carrier disruption, UK public holidays, remote delivery locations, or circumstances outside our reasonable control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
Where available, the email will include tracking information. Please allow up to 48 hours for tracking updates to become available.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after dispatch.
Delayed, Missing, or Damaged Orders
If your order is delayed, missing, or arrives damaged, contact us at support@grillnova.shop with your order number and relevant details.
For damaged deliveries, please include clear photographs of the product and packaging.
Contact Information
Email: support@grillnova.shop
Phone: +44 7475 352330
Support Hours: Monday–Friday, 9:00 AM–6:00 PM
Time Zone: Europe/London