Warranty Policy

Last updated: 28 August 2026

Eligible products purchased directly from GrillNova include a 12-month store warranty beginning on the delivery date.

This warranty is provided in addition to your statutory consumer rights.

What the Warranty Covers

The warranty covers confirmed manufacturing defects, including:

Defects in materials or workmanship

Mechanical or electrical failure during normal use

Components that fail under normal operating conditions

Products that do not function as described because of a manufacturing fault

The warranty does not cover:

Normal wear and tear

Accidental damage or misuse

Improper assembly, installation, maintenance, cleaning, or storage

Failure to follow product or care instructions

Unauthorised repairs, alterations, or modifications

Cosmetic damage that does not affect normal use

Damage caused by neglect or unsuitable cleaning products

Loss, theft, or deliberate damage

These exclusions do not restrict your statutory rights where a product is faulty, unsafe, or not as described.

Your full name

Your order number

The product name

A description of the issue

Clear photographs or video showing the fault

The serial number, where applicable

Do not return a product before receiving return instructions.

If a covered fault is confirmed, the available resolution may include:

Repair

Replacement component

Replacement product

Full or partial refund where appropriate

The resolution will depend on the fault, product availability, and applicable consumer rights.

GrillNova provides free return shipping for approved UK warranty claims.

You must use the prepaid return label and instructions provided by our customer support team.

GrillNova
Operated by ROLLINGSTOCKTECH LTD
Company Number: 13795953

8 Grange Court
Mancot, Deeside
CH5 2EZ
United Kingdom

Email: support@grillnova.shop
Phone: +44 7475 352330
Support Hours: Monday–Friday, 9:00 AM–6:00 PM