Payment Policy

Last updated: 28 August 2026

GrillNova accepts secure online payments in British Pounds Sterling.

Accepted Payment Methods

We accept the debit and credit card payment methods displayed during checkout.

Payment options may vary depending on device, location, and payment provider. We do not accept payment methods that are not displayed at checkout.

All prices and payments are displayed and processed in British Pounds Sterling (GBP).

Payments are processed using secure, encrypted payment technology.

GrillNova does not directly collect or store complete debit or credit card details.

Payment must be successfully authorised before an order can be confirmed and processed.

Customers are responsible for providing complete and accurate billing information and must be authorised to use the selected payment method.

The complete order total will be displayed before payment, including:

Product prices

Applicable taxes

Valid discounts

Shipping charges, where applicable

Standard delivery within the United Kingdom is currently free.

If a payment is declined, contact your bank or payment provider before attempting payment again.

We cannot process or dispatch an order until payment has been successfully authorised.

Approved refunds are returned to the original payment method within 10 business days after approval.

Additional processing time may be required by your bank or payment provider.

Email: support@grillnova.shop
Phone: +44 7475 352330
Support Hours: Monday–Friday, 9:00 AM–6:00 PM