Contact Us

Our customer support team is available to assist with product questions, orders, delivery, returns, refunds, payments, and warranty requests.

Customer Support

Email: support@grillnova.shop
Phone: +44 7475 352330

Support Hours:
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: Closed
Europe/London time

Messages received outside our support hours will be reviewed on the next business day.

When contacting us about an existing order, please include:

Your full name

Your order number

The email address used at checkout

A clear description of your enquiry

Photographs where the product is damaged, defective, incomplete, or incorrect

Trading Name: GrillNova
Legal Business Name: ROLLINGSTOCKTECH LTD
Company Number: 13795953

Registered Office:

8 Grange Court
Mancot, Deeside
CH5 2EZ
United Kingdom

Please do not return products to our registered office without receiving return instructions from our customer support team.