Privacy Policy

Last updated: 28 August 2026

GrillNova respects your privacy and is committed to protecting your personal information in accordance with applicable United Kingdom data protection law.

Data Controller

GrillNova is operated by:

ROLLINGSTOCKTECH LTD
Company Number: 13795953

8 Grange Court
Mancot, Deeside
CH5 2EZ
United Kingdom

Email: support@grillnova.shop
Phone: +44 7475 352330

Information We Collect

We may collect:

Your name and contact details

Billing and delivery addresses

Order and transaction information

Account information

Customer support communications

Device, browser, cookie, and website usage information

Marketing preferences

Fraud prevention and security information

We do not directly store complete debit or credit card details.

How We Use Your Information

We use personal information to:

Process and fulfil orders

Collect and manage payments

Provide delivery and tracking

Handle returns, refunds, and warranty claims

Communicate about orders and enquiries

Prevent fraud and protect our website

Comply with legal and accounting obligations

Improve our website and services

Send marketing communications where permitted

Legal Bases

We process personal information where necessary to:

Perform our contract with you

Comply with legal obligations

Pursue legitimate business interests

Protect legal rights

Act with your consent where consent is required

Sharing Information

We may share necessary information with:

Shopify and website service providers

Payment processors

Delivery and logistics providers

Customer support and technology providers

Analytics and marketing providers

Professional advisers

Government authorities where legally required

We do not sell personal information.

International Transfers

Some service providers may process information outside the United Kingdom. Where required, appropriate legal safeguards will be used.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy and comply with legal, accounting, tax, and dispute-resolution obligations.

Your Rights

Depending on applicable law, you may have the right to:

Access your personal information

Correct inaccurate information

Request deletion

Restrict certain processing

Object to certain processing

Request data portability

Withdraw consent

Opt out of direct marketing

To submit a request, email support@grillnova.shop.

Cookies

We use essential cookies to operate our website and may use optional cookies for analytics, personalisation, and marketing where permitted.

Cookie preferences can be managed through the cookie banner or browser settings.

Complaints

Please contact us first if you have concerns about how we process your information.

You may also submit a complaint to the UK Information Commissioner’s Office at https://ico.org.uk/.

Contact Us

Email: support@grillnova.shop
Phone: +44 7475 352330
Support Hours: Monday–Friday, 9:00 AM–6:00 PM